1. Acceptance of these terms
By visiting the YUNYOU website, by sending an enquiry, by attending a review, or by accepting a proposal that refers to these terms, you agree to be bound by the terms set out below. If you are reading these terms on behalf of a business, you confirm that you have the authority to bind that business to this agreement. If you do not agree with any part of these terms, please do not use the website and do not place an order with the company.
These terms apply to your use of the public website and to any engagement you agree with the company. Where the company issues a statement of work or a proposal that covers a specific project, that document works together with these terms. If a specific document and these terms ever disagree, the specific document wins on the point of difference, but everything else in these terms continues to stand.
2. About the company
YUNYOU is the trading name and website of Hong Kong Yunyou Network Technology Co., Limited, a company registered in Hong Kong. The company participates in the computer systems design industry, which sits inside the professional, scientific and technical services sector of the economy. In plain terms, the company designs how computers and networks fit together, then builds and operates systems that carry regional business workload reliably.
Rm 1406B 14/F THE BELGIAN BANK BLDG,
721-725 NATHAN RD, Mong Kok,
Hong Kong (HK)
The services the company offers in this professional and technical sector include cloud migration programs, private network gateways, managed Kubernetes clusters, edge caching networks, backup and recovery systems, and twenty four hour network operations center monitoring. The company performs this work for regional businesses across Hong Kong and south China and, where a client needs the machinery to stretch further, the company will say so plainly rather than quietly overreach into work it cannot do well.
3. Engaging the company
An engagement begins when you and the company agree on the work to be done and on the price to be paid. The company prefers that engagement to be recorded in writing, either in a proposal, a statement of work, a signed order or an exchange of emails that state the essentials clearly. Where that record exists, it governs the project. Where no such record exists, these terms are the whole agreement between you and the company about the work described in your request.
Nothing on the YUNYOU website, and no conversation or estimate given before a written proposal, should be read as a binding offer to do work at a stated price. The company may decline any engagement for any lawful reason, including a reason it chooses not to share. The company is honest about what it can carry and will not accept work outside its skills simply to hold the account. A clear and honest refusal at the start beats a broken promise later in the climb.
4. Proposals and quotations
When the company prepares a proposal for you, it describes the load it plans to carry, the route it intends to take and the price it asks for the ride. A proposal is valid for the period stated in the document, and if no period is stated, it remains open for thirty days from its date. The company relies on the details you give when it quotes, so a quote may need to be revisited if the real scope turns out to be larger than the information you supplied.
A proposal that is accepted by you forms a contract only when the company confirms the acceptance in writing. Until that confirmation, either side may step back without penalty. Where the company has to buy long lead equipment or reserve scarce capacity to begin your work, the proposal will say so, and the company may require a deposit to lock that reservation in. The company will never begin invoicing you for work you have not asked it to do.
5. Fees and payment
The company charges fees that match the shape of the work. Some projects are priced at a fixed total agreed before the work begins; others are charged against time and materials at the rates shown in the proposal. Payment terms are stated in the proposal or invoice and normally fall due on the date written there. The company may require staged payments for a long project so that each phase of the climb is funded fairly.
Invoices are sent from the company office and may be paid by the method the company states. If a payment becomes late, the company may pause work that depends on that payment and may charge interest at the rate a Hong Kong court would allow on a late judgment debt. The client is responsible for any taxes that apply to the payment in the client own market, and the company is responsible for the taxes that apply in its own. The company will invoice in clear terms so you always know what you are paying for and when.
6. Scope of the services
The company offers the professional services it describes across this website. A cloud migration program moves a client workload onto a private platform in designed stages. A private network gateway builds a dedicated, encrypted corridor between the client sites in Hong Kong and south China. A managed Kubernetes cluster operates and watches containerized software for the client. An edge caching network places content close to its readers. A backup and recovery system protects data and proves it by rehearsed restores. A network operations center monitors a client line around the clock.
Each engagement records which of these services the client has bought and to what depth. Work that falls outside the recorded scope is carried out only where the company and the client agree it in writing or where the company judges the extra step essential to protect the project. Where the company does take an unplanned essential step to protect the client system, it reports that step at once and settles the cost fairly rather than hiding it in a later bill.
7. Client duties
For the company to do good work, the client must help it climb. The client agrees to provide accurate information about its own systems, to give the company a truthful account of the load the machinery really carries, and to point out hazards that could break the journey. The client also agrees to make the right decision makers available at the moments the project needs them, so that a small question never stalls a whole phase of the ride.
Where work must happen on the client premises or on client accounts, the client grants the company the access that the proposal describes and removes obstacles a reasonable crew would need cleared. If the client fails to deliver what its duties require, the project may be delayed, and the company is not responsible for a delay caused by the client own lateness. The client accepts that a project runs on agreed dates and that the company will hold its own side of that bargain as the client holds its side.
8. Access and authorisation
Some of the company work cannot begin until the client authorises the company to reach the systems it must move or watch. That authorisation is granted narrowly, for the accounts and machines the work actually requires, and it is withdrawn as soon as the work no longer needs it. The company keeps a record of who holds which key and reviews that set so that old permissions do not linger after a person leaves the client team.
The client guarantees that it owns or has lawful rights to the systems and software it asks the company to touch, and that authorising the company to work on them breaches no agreement the client holds with a third party. If the client needs the company to reach a system supplied by another vendor, the client arranges that vendor cooperation. The company will never claim ownership of the client assets it works on; it simply asks for the key it needs to do the job and returns it when the job is complete.
9. Intellectual property
Everything the company writes, builds and configures for a client is produced to carry that client load, and both sides agree that a clear line must separate what belongs to whom. The client keeps all rights in its own data, its own business logic and its own original materials. The company keeps all rights in its methods, its internal tooling, its documentation standards and the underlying platform knowledge it brought to the job.
Where the company builds original software for a client, the ownership of that software is settled in the proposal. If the proposal does not say otherwise, copyright in the delivered result passes to the client on full payment, while the company keeps the right to reuse its general, non specific techniques in later work for other clients. No license implied here lets the client take the company proprietary platform or resell its engineering method to a competitor, and no right the company grants is broader than the single client who paid for the work.
10. Confidential information
Both sides will see things during an engagement that should stay in the room. Each side agrees to keep the other confidential information secret, to use it only for the purpose of the engagement, and to show it only to people who need it for that purpose. Confidential information means technical detail, pricing, customer lists, plans and any material marked confidential or reasonably understood to be secret given the circumstances.
The duty of confidentiality does not apply to information that is already public, that a side learns independently, or that the law requires a side to disclose. When the law does force a disclosure, the side making it tells the other first where that is allowed, so the owner of the secret can protect its interest. These duties survive the end of an engagement, because a confidence given during a project does not expire the day the invoice is paid.
11. Data and the platforms
Where the company operates a platform for a client, the client remains responsible for the records that platform holds and for the lawfulness of how those records were collected. The company acts as the operator of the machinery and follows the instructions the client gives inside the boundaries of the law. The relationship of controller and processor is set out in the client agreement and, where a market requires a separate data processing addendum, the company signs one rather than guess at the terms.
The company handles data files for clients in the course of migration, backup and monitoring, and its own privacy policy explains how it treats the small amount of personal data that passes through its own hands. The client agrees not to use any YunYou operated platform to store material that is unlawful, that infringes a third party rights, or that would place the platform in breach of the law. When the client asks the company to delete or return its data at the end of a service, the company does so on the schedule the agreement states.
12. Availability and uptime
Managed services keep a score against the availability the client and the company agree on. Where an agreement quotes an uptime figure, the company measures it over the period the agreement sets and reports it honestly. A scheduled maintenance that the client is told about in advance does not count against the uptime measure, because no responsible operator runs a live system without an occasional, announced pause for its own safety.
If a service falls below the agreed availability, the company rebuilds the loss in the way the agreement provides, usually by a service credit rather than by a payment of damages. The figure the company holds itself to is real, but it carries the reasonable limits any provider must set: availability cannot cover faults caused by the client, by a third party network the company does not control, by unlawful interference, or by events that no sensible operator could foresee or prevent. The company will always be honest about what its ninety nine point nine nine percent pledge does and does not promise.
13. Support and the network operations center
For managed services, the company keeps a warm station on the line around the clock. The network operations center watches the client platforms, answers alarms and applies the fixes its own runbook describes. The level of support a client receives is matched to the package the client bought, so the company states clearly what is covered in an instant response and what travels on an ordinary business-day lane.
Where a fault needs the client help to solve, the company asks for that help promptly and the response time begins to depend on the client providing it. Incidents conclude with a report in plain language that tells the client what changed, what the crew corrected and what was changed so the event does not repeat. The client can reach the operations team through the contact route stated in its agreement, and the telephone number the company publishes connects to the office during business hours and to emergency support for contracted clients beyond them.
14. Limits of liability
The company takes care and responsibility for the work it performs, and this policy does not try to avoid liability where the law forbids it to. Nothing in these terms excludes liability that cannot lawfully be excluded, such as liability for fraud or for any harm the law will not let a company limit. Within that lawful boundary, the company total liability for any engagement is capped in the way the proposal states, and then at the lower of that figure and the total fees the client paid for the service in the twelve months before the claim.
Neither side is liable to the other for lost profits, lost data, lost goodwill or for indirect or consequential loss, in each case however it arises. The client accepts that running a system involves choices, and that the company will not be liable for the consequences of a choice the client insisted on over the company written advice. A sensible cap keeps fees fair for a wide group of clients; without it, every modest project would carry an impossible and unjust price to cover an enormous risk.
15. Warranties and disclaimers
The company warrants that its professional work will be performed with reasonable skill and care, by people who are genuinely qualified to carry it out. For a limited period stated in the agreement after delivery of a piece of work, the company will repair a defect in that work at no extra charge to the client. That repair warranty does not cover defects the client causes, changes the client makes, or use of the work in a way the company was never told about.
The rest of this website and any demonstration systems are provided as they are, without any warranty beyond the ones written above. The company does not warrant that the website will be free of interruptions or completely free of errors, and it is not liable for the client relying on demonstration content as a finished product. Where writing in these terms is read after a warranty, that warranty stands only within the everyday meaning the same trade would give it, and only for the benefit of the client who engaged the company, not for any onward party the client brings into the work.
16. Indemnity by the client
The client agrees to indemnify the company against losses that arise because of the client own breach of these terms or of the law. That indemnity covers the situation where a client hands the company material the client had no right to supply, where a client directs the company to do something unlawful, or where a client gives the company access to a system over which the client holds no authority, and a third party makes a claim against the company as a result.
The indemnity is drawn narrowly, so it covers only harm that traces to the client own wrongful act and not the company own failings. It does not reduce the company duty to behave properly, and it does not let the company push onto the client the consequences of the company own mistakes. A balanced indemnity of this kind keeps each side responsible for the harm it genuinely caused, which is fairer for both parties than a one sided arrangement that treats all risk as belonging to a single side of the ride.
17. Suspension and termination
An engagement runs for the period its agreement states. A client may end a project on the notice the proposal sets, and the company may also end a project on giving the notice the agreement sets. When either side ends a project early, the client pays for the work the company completed up to the end date and for the reasonable, unavoidable costs the company has already committed to on the client behalf.
The company may suspend a managed service immediately and without notice if the client is in serious breach, such as not paying, placing the platform at risk or directing the company to break the law, and the company will lift the suspension as soon as the breach is cured. On the end of any engagement, the company returns the client data on the schedule agreed, removes client specific configuration it no longer needs, and hands over the access it was granted. Neither side avoids its accrued duties, such as confidentiality, merely because the working relationship has come to a stop.
18. Governing law and disputes
These terms and every engagement with the company are governed by the law of Hong Kong, where the company is registered. Both sides agree that the courts of Hong Kong have jurisdiction over any dispute that arises from the work, and that the company registered address of Rm 1406B 14/F THE BELGIAN BANK BLDG, 721-725 NATHAN RD, Mong Kok, Hong Kong (HK) is the proper place to consider such a matter.
Before either side takes a dispute to court, both sides agree to try to settle it through good faith discussion, and where that fails, through mediation of a kind the company offers in its own region. Legal action remains a right either side may use, but the company prefers to cure a broken result or to agree a fair adjustment rather than to fight over a service that can often be repaired and carried on. Nothing in this paragraph stops either side from seeking urgent court orders where time and safety genuinely demand them.
19. General provisions
These terms are the whole agreement between the client and the company about the use of the website and the work each engagement covers, replacing earlier talks and understandings unless a specific document keeps its own status. If any clause of these terms is held to be unenforceable, that clause is read down to the minimum needed to make it lawful, and the rest of the terms remain in force. A heading in these terms is included for convenience only and does not change the meaning of the clause beneath it.
The company may revise these terms from time to time and posts the latest version on this page with a fresh date. Changes bind the client for work agreed after the change is posted; work already under an accepted proposal continues under the terms and price the client originally accepted. The client may not assign its rights under an engagement to another party without the company written consent, while the company may transfer an engagement to a connected successor without changing the terms the client holds. Delays in enforcing a right do not give that right up.
20. Contact and notices
Where either side must send a notice under these terms, it sends that notice in writing to the contact details the receiving side has given. The company receives formal notices and day to day messages at help@yunyou.buzz, and it answers telephone contact on +85259433476. The company office address for written notices and for any delivery a contract requires is the registered address given below.
A notice is treated as delivered when it is sent, or when proof of delivery shows it arrived, whichever is earlier under the law that governs it. The company will answer a client message through the channel the client used or through the contact details the company holds. Reading these terms to the end is the very last request this document makes, and the company thanks you for taking the time to understand the ground on which it does business. If any point here is unclear, write to the company and it will explain it in plain terms before the next stage of the ride.
Rm 1406B 14/F THE BELGIAN BANK BLDG,
721-725 NATHAN RD, Mong Kok,
Hong Kong (HK)
Email: help@yunyou.buzz
Phone: +85259433476